Shipping & Delivery

Orders will be shipped by DHL, UPS, Amazon Fulfillment or many more, the specific shipping method varies for different products and it is shown for each product when you place an order. 

 

We offer free shipping on all orders for most of the place in the world. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.

 

For special shipping requests, please contact yearld Support. Please confirm your address before payment. If you enter the wrong address, please contact yearld Support in a timely manner. We will contact logistics personnel to solve the problem. yearld orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

 

yearld assumes no responsibility for delayed or rejected orders due to the following reasons:

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
5. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
6. The consignee address is a school, unit, or residential community where the courier has no access.

 

After the order is shipped, you will receive a notification email or SMS containing the waybill number. You can click the link and skip to the express company’s official website to check your package shipment status.

1. Click “Order Tracking” (https://yearld.com/orders/tracking) on yearld

2. Log in to your yearld account and check “My Orders”

3. Contact yearld Support (https://yearld.com/pages/support)

 

As yearld products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact yearld Support.

Once you (or someone else on your behalf) signs for the item, yearld will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact yearld Support within 24 hours after you receive the package so that we can resolve the problem immediately.